Taking Commissions...
• An Enquiry must be made for a costume commission to be excepted, which would ensure the costume in question can be completed in terms of concept and required completion date.
• I withhold the right to decline a costume commission if I find the request out of my comfort zone with complexity or deadline date.
• Upon Acceptance of a Commission, pricing and payment options will be sent via dm as well as a form to fill out regarding measurements, completion dates and shipping needs.
• Payments can be in halves (half upon acceptance, and half upon completion), thirds or completely upfront. as long as the first payment covers the materials required to start.
• The finished costume will not be shipped until clearance of final payment, photos of item will be shown as proof of finished commotion
Payments...
• Both initial payment and the costume Form must be filled out within 3 days of the form being sent out. So not to affect making time, unless there are unavoidable pre-discussed circumstances that make this an inadequate rule. I withhold every right to decline a late payment request, unless it's within reason
Late fees...
Upon requesting payment I expect the money to be sent out within the month. If it gose outside that time frame every 2 weeks it it later then that there will be an additional £10 for every 2 weeks late.
⁃ After 3 months of this I will assume those costume abandoned and I will resell as I see fit. You will NOT get a refund .
Once you received item :
• Please enjoy if there are any fit issues contact me asap . I can either advise how to fix it on your end or you can send it back for one free alteration .
• If you decide to change the design of the costume after sale without my advice I take no responsibility of repair or resizing the item After that point . Any fix I do will be considered a new commission
• You are not to compete in any competition claiming you made my costume .
• If you are to sell the costume on after it becomes part of your possession by completion of the commission, by signing the acceptance of these terms of service, you agree that the costume will not be sold for a more expensive price than it was originally bought for.
Returns & Refunds Policy...
If, for whatever reason, a Refund is requested before the materials have been purchased, and within 73hours of initial purchase, a full refund will be issued minus PayPal fees.
Following the previously stated terms, :
• If the client has paid a first instalment out of two or three , a refund will not be given. This will cover the materials and any time given towards the commission including enquiry. This will instead be treated as a cancellation.
• If the client has paid in full and materials purchased a 50% refund (not including PayPal fees), will be given if the commission work has not begun / concluded. This will cover the materials and any time given towards the commission this includes enquiry.
• Upon completion, the costume is photographed and videoed in its completed state. This will show the final product to the client for them to accept, and will give chance for any wanted changes / alterations to be made to the before it is finalized. Following this, Refunds are not accepted
• If upon delivery the client finds there is a mistake in measurements so the costume does not fit, a private message should be sent to me asap within 48 hours to discuss / rectify the issue.
• On the rare unfortunate occurrence of any damage to the costume in transit, alert me immediately. The standard of postage (Special Delivery Next Day by 1pm) has been chosen to cover possibilities and compensation of this, and I will accept returns to fix the costume(s) before it being returned to your possession.
• If the costume is altered in size or appearance once in the client's position, I take no responsibility for any damages or repairs. if I chose to make any repairs it will be excepted as a new commission which will have its own separate pricing from the initial amount paid.